The customer should return the (unopen/undamanged) part(s) to our contact adress which is located on our 'About Us' page, with in five days of receiving part. A 20% restocking fee is charged on all returns. For example, if you order was approx. $30.00 your restocking fee would be approx. $6.00. After we receive the parts and inspect them we will you credit you back. And there is NO returns on electrical parts!